C-Desk

C-Desk. A complete free helpdesk solution for any organization. It works like a intranet solution for a company, and it is free. It is customizable on demand. The features include service request management (You can call it as Helpdesk, complaint management, query management, ticketing system. etc), asset management (Covers complete lifecycle of any asset), Events and photo gallery, birthday calendar, integration with webmail like OWA (outlook web access) and roundcube. Integration with Openfire and jappix for chat, Notice board, Employees personal profiles, Knowledge base to share policies and procedures (SOP) etc, Projects and task management, E-Logs is a log book feature, Customer care is a feature where customer’s queries or complaints can be tracked.