Customer XPS

CustomerXPs is the leading provider of real-time multi-channel enterprise fraud and customer experience management products for global tier 1 banks. CustomerXP’s differentiated approach to extreme real time analytics ensures that the bank can bring to bear the entire collective intelligence within the short transaction window itself to modify, stop, value add to the transaction in real-time across all systems in the bank. This bestows the bank with hitherto unavailable capability to prevent fraud, cross-sell/up-sell, manage customer experience, increase productivity, cross-sell etc. CustomerXPs is live with the worlds largest such implementation(s), wherein every transaction on each of the 80 Million account of a bank is interpreted in real- time and checked for fraud, cross-sell, customer experience during the transaction window itself – all this running on horizontally scalable commodity hardware.