Hexagon Analysts and Consulting Services Pvt Ltd

Hexagon Analysts & Consulting Services Private Ltd (Hexagon Consulting) is a consulting firm, focused on meeting the consulting & services needs of industry, with an emphasis on mid to large clients, in select developed markets and India. The company is based in Gurgaon(Delhi region), and has marketing offices in Toronto(Canada), Sydney(Australia) and Seattle(US).
It engages in consulting assignments and provides related services across industries with a sectoral focus on (i) IT-BPO (outsourcing Management), (ii) Customer Service Excellence certification and consulting, and (iii) Risk and Compliance management.
Hexagons practices are structured over three broad segments,viz, Outsourcing Consulting Practice (OCP), Customer Service Excellence practice(CSEP) and Management Consulting Practice(MCP).
Outsourcing to India– Research, Advisory and Consultancy OCP
OCP provides third party advisory & outsourcing management services,focused on the “IT and BPO outsourcing sector in Indiaâ€ï†, covering needs of mid-market businesses & organisations in developed markets such as Australia, Canada, US and Europe.
Customer Service Excellence Practice CSEP
CSEP provides consultancy to clients in Customer Service excellence. Hexagon Consulting is the exclusive implementation partner of The International Customer Service Institute(TICSI), UK and helps organisations in India bench mark and implement Indias only Global customer service standard - The International Standard of Service Excellence(TISSE-2012), for which the final audit and certification is issued by British Standards International(BSI). As a part of the offering suite of this practice, we also help organisations improve their customer & client focus, and align their policies, procedures with the end customer. Developing and running customer satisfaction survey, mystery shopping and compliant management programs are also other key allied products of the practice.Management Consulting Practice MCP
MCP provides consulting services focused on risk and compliance management. The offerings of the practice is anchored around the implementation of an innovative and very easy compliance management solution: Mango ! (i.e Management on the go)..from www.mangolive.com, New Zealand, which is a unique cloud based SAAS solution to help organisations ensure compliance with policies, procedures and standards.
These practices are run by subject matter experts from IT, BPO, Banking and other industries (Engineers& MBAs from top business schools like XLRI, Jamshedpur, etc.) - with very successful track records & experience of operating at senior levels (up to C - level management roles) in MNC companies, in Indian and Global markets.