Serco BPO Pvt Ltd

Intelenet Global Services (Intelenet) is a leading global Business Process Outsourcing (BPO) company delivering Contact centre, Finance & Accounting (F&A), and Transaction Processing services to Fortune 500 companies representing the Financial Services, Retail, Insurance, Telecom, Manufacturing, and Travel & Hospitality industries in the UK, USA and India. With more than 17000 employees across 18 state-of-the-art service delivery centres in India and Philippines, Intelenet Global Services has proven its ability to be reliable and scaleable on a 24x7x365 basis for its international clients. Intelenet Global services is a 50:50 JV between HDFC Ltd and Barclays Bank Plc.Recently, Intelenet Global Services announced that it would be acquired by Intelenet management team backed by Blackstone, a leading Global Private Equity Player. Intelenet is a focused third party BPO Company that integrates IT and Consulting as efficient tools to enable world-class BPO services to our clients. This specialized BPO expertise enables us to cost-effectively align practical solutions with specific outsourcing strategies and needs of our clients. Intelenets industry-specific focus has provided a deeper understanding of the processes and technology required to provide superior delivery. Intelenet has the systems and processes to provide an integrated, cohesive solution to manage the entire lifecycle of our Clients customer relationship and transaction processing needs. In addition, Intelenet has adopted best practices and developed solutions focused on providing value for its clients Incorporated in the year 2000, Intelenet Global Services has grown from a modest 1 client and 25 employees in a single facility in November 2001 to 57 clients and 17,000 employees spread across 18 delivery centres in India and overseas. Intelenet Global Services growth in the BPO industry has been spurred by its dedicated effort in creating valuable relationships and its focus on quality and timely delivery. To capitalize on the growth opportunities in the domestic market, Intelenet acquired a controlling stake in ‘Sparsh, Indias leading domestic BPO Company, thus making it one of the ‘first movers in the BPO industry to foray into the domestic BPO market. Sparsh today undertakes processes for 40+ Indian based multinational companies.