Interglobe Technologies Pvt Ltd

InterGlobe Technologies (IGT), is a global pure-play Travel Technology organization, providing integrated services and solutions to travel corporations worldwide in the areas of Information Technology (IT), Business Process Outsourcing (BPO) and Consulting. IGTs service offerings cover the entire business operations & technology spectrum of the travel and hospitality domain. IGTs operations cover a vast spectrum of business processes within: • Application Development and Maintenance (ADM) (Including Mainframe- GDS/ CRS Technologies and Open Systems Technologies) • Business Process Outsourcing (BPO) (Including Call/ Contact Centre and Back Office Transaction Processing Services) IGTs IT outsourcing services include development, enhancements, testing, documentation and production support on both Mainframe and Open Systems Technologies. In addition, IGT also has to offer comprehensive and customizable solutions that are designed to meet the specific needs of each segment of the travel industry. IGTs unique knowledge acquisition, propagation and transfer processes allow rapid ramp up, comprehensive documentation and full out-tasking capability. IGTs solutions spanning Mainframe and Open Systems technologies are robust and scalable to accommodate growth and change in todays dynamic business. This is demonstrated by the full range of complex mission critical project deliveries IGT has implemented including travel reservations/bookings, departure control management, revenue management, API interfaces, booking engines and e-ticketing systems. Providing BPO services from India, Sri Lanka, Egypt & Philippines, IGT has successfully served the contact centre needs for various global corporations. IGTs customers have realized tangible returns and cost savings from various BPO services including transaction processing, loyalty program management, data management services, contact center and critical customer interaction services. IGTs industry experience allows it to offer BPO services coupled with a 2-step quality assurance program to ensure total customer satisfaction.