01 — OVERVIEW·
About Jacada
Jacada Inc. is a veteran leader in the customer service industry with over 20 years of experience in innovating and enhancing customer service technology and solutions for leading organizations worldwide. Jacada's cutting edge mobile customer service and visual IVR solutions, simplified agent desktops, and process optimization products enable organizations to deliver advanced customer and agent interactions, improve customer experience, and reduce operational costs. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel.
Specializations
Call CenterApplication Development and Maintenance ServicesRobotic Process Automation (RPA)
02 — ANALYSIS·
4P SUGAR™ Quadrant
Scale 0 (lowest) to 100 (highest) · SUGAR™ by Bizoforce
About SUGAR Framework ↓
Bizoforce Inc. does not endorse any Service Provider, Vendor, Product, Platform, Solution, Partnership, Methodology, Technology or Service displayed or published on its website, and does not advise users to select services of those Providers with the highest or any other specified ratings or designations. Bizoforce research publications consist of the opinions of Bizoforce's Analysts and should not be construed as Statements of Fact. Bizoforce Inc. disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
03 — OFFERINGS·Products & Services
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