Medallia

Medallia

VerifiedChallenger
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01 — OVERVIEW·

About Medallia

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world's leading brands including Verizon, Macy's, Sephora, Honeywell, Four Seasons, Sodexo, and Mercedes to improve customer experiences. Medallia's Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere ' from the C-suite to the frontline ' to improve the customer experience (CX).
Medallia is a Sequoia Capital backed, pre-IPO company with 98% customer retention and referencabilty. Medallia's leading SaaS Customer Experience Management offering enables large Enterprises to achieve measurable business value in terms of increased customer loyalty, retention, and revenue growth.
Medallia considers itself a technology company at heart, with employees who like to create and innovate, and it will continue to strengthen its technology core to bring new data collection, analytics, collaboration, mobile, social, and visualization capabilities into its solution. Medallia is expanding and is looking for employees with a hunger to learn, a curiosity to understand and the skills to develop products and deliver services that will delight our customers.

Specializations

Customer ServiceSocial MediaComputer hardwareText AnalyticsEmployee EngagementEnterprise SoftwareProduct ConfiguratorText MiningCustomer EngagementLoyalty Programs
02 — ANALYSIS·

4P SUGAR™ Quadrant

Scale 0 (lowest) to 100 (highest) · SUGAR™ by Bizoforce

About SUGAR Framework ↓

Bizoforce Inc. does not endorse any Service Provider, Vendor, Product, Platform, Solution, Partnership, Methodology, Technology or Service displayed or published on its website, and does not advise users to select services of those Providers with the highest or any other specified ratings or designations. Bizoforce research publications consist of the opinions of Bizoforce's Analysts and should not be construed as Statements of Fact. Bizoforce Inc. disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

03 — OFFERINGS·Products & Services
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04 — CUSTOMER VOICE·ReviewsWrite a review
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