Resolver

resolver's goal is to help consumers get results by making complaining quick and straightforward. We are independent, free and focused on improving consumer rights and satisfaction.
Resolver in association with MoneySavingExpert.com
We've teamed up with MoneySavingExpert.com, the UK's biggest consumer advice website, bringing together the awesome campaigning power of MSE with with resolver's innovative processes to create the best possible route to resolve almost any consumer issue.
A word from Martin Lewis of MoneySavingExpert.com:
"MoneySavingExpert’s aim has always been to cut your bills and fight your corner. Part of that is ensuring that when a company doesn’t give you the product or service you expect, things should be put right. Yet complaining isn’t always easy – they often ignore you, or fob you off with legal jargon.
"For the past decade we’ve used template letters to help – over 10m have been downloaded just on our PPI and bank charges reclaiming campaigns alone. The free technology Resolver provides can take this a leap further: automating the process, including drafting the letter, sending it, monitoring replies and then escalating it to an Ombudsman or key complaint body if it’s not sorted.
"So we are now committed to working together. We’ve married Resolver’s technology with our campaigning background, incorporating Resolver into MoneySavingExpert guides, even where previously we hadn’t focused on ‘what to do if it goes wrong’ and using our templates and experience to feed into Resolver’s process.
"My hope is this will make complaining for millions of people smoother and more effective – helping redress the power balance between companies and consumers."