Touch212 Solutions Private Limited

Founded in 2012, Myfriday is an operational analytics company with a vision to automate operations management. We automate data driven decisions of the operations managers, who contribute 15% to the headcount but 50% to the payroll cost. Our AIR Framework empowers frontline employees to self-manage their performance through automated managerial decisions. Myfriday makes the organization achieve non-linear, real time delivery through efficient, consistent and optimized management . Our customers across domains like BPM, IT Operations, and Contact centers have seen 18% - 26% improvement in operational outcomes within 8 weeks of go live.