About Xenialab
The company's flagship application, the xCALLY suite, provides multichannel call center features, along with the Asterisk open source PBX as call flow engine.
xCALLY provides the following functionalities:
- Multi Campaign management
- Multi Skill based routing
- CTI phone bar with a professional SIP client
- Agent Status management for Login, Logout, Pause, Backoffice Wait mode and more'
- Safi Visual Drag and Drop IVR totally integrated
- Automatic Outbound module for Power Dial, Progressive and Predictive algorithms
- Integrated Agent Screen Pop-ups
- Supervisor and Team Leader Web Manager GUI
- Advanced offline and near real time reporting
- Multi Channel integration with the Hand4Shake Web Calls and Facebook Calls
- Scalable Proxy Engine to support many agents and operations
- vTiger and SugarCRM integration
- Zendesk Service Desk and Trouble Ticketing integration
- ITIL service strategy, design, transition, operation and continual service improvement methodology
- Live Chat integration
- Call Back API
- Mobile Agents App
Specializations
4P SUGAR™ Quadrant
Scale 0 (lowest) to 100 (highest) · SUGAR™ by Bizoforce
About SUGAR Framework ↓
Bizoforce Inc. does not endorse any Service Provider, Vendor, Product, Platform, Solution, Partnership, Methodology, Technology or Service displayed or published on its website, and does not advise users to select services of those Providers with the highest or any other specified ratings or designations. Bizoforce research publications consist of the opinions of Bizoforce's Analysts and should not be construed as Statements of Fact. Bizoforce Inc. disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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